User Experience

Words make digital experiences human-centered, and require just as much thought as the branding and code. As federal agencies strive to use human-centered design, they need to remember that words and design work together. See how interfaces rely on language, and how your writing can make or break an experience. Learn principles for UX writing that anyone who works on digital products can apply to their own work.

Katherine Spivey

Andy Welfle

Making It Easier for People to Find Federal Agencies

Making It Easier for People to Find Federal Agencies—Finding contact information for a federal department or agency is a top task at USA.gov and USAGov en Español. Our A-Z Index of U.S. Government Departments and Agencies directory is a popular feature and the result of many years of user testing and website user metrics. — via USA.gov

Jun 08, 2021

Communities

8 Ways Community of Practice (CoP) Managers Can Improve Member Engagement on Listservs

Are you a Digital.gov Community of Practice (CoP) lead? Find yourself participating in a CoP discussion and wondering what else you can do? We’ve got some suggestions.

Katherine Spivey

May 21, 2021

Usability testing isn’t only for websites. Come work with Dr. Ginny Redish and try out three techniques for quick and easy ways to test the usability of your documents.

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Ginny Redish

Katherine Spivey

Privacy

How login.gov incorporated human centered design and continuous discovery into their product development process to improve the user experience.

Julia Solórzano

Mar 02, 2021

Call for Participation: 2021 Government UX Summit

Join us as virtual presenters for the 2021 Government UX Summit in June! This is a great opportunity to hone your UX skills with the best and brightest user experience researchers and designers from across the government.

Jean Fox

Feb 08, 2021

Learn how journey maps and service blueprints help teams better understand how people really use our sites and services to do what they need to do.

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Dan Williams

Norah Maki

In this talk, we will provide better understanding of how CFPB conducts email A/B testing, see examples of email A/B tests, and discuss lessons learned.

Kelley Holden

Erica Kritt

In this talk, we’ll focus on content creation and how accessibility supports multilingual work.

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Willa Armstrong

Laura Godfrey

Wendy A F G Stengel

This presentation lays out USPS.com’s continuous improvement approach and how it combines analytics and customer feedback with iterative heuristic reviews, design, and usability testing to monitor, improve, and evolve the USPS.com CX.

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Jeff Pass

Alexander Turgeon

Matt Petrowski

Join us for discussion from government and private-sector leaders on how to advance plain language in government communications. Hear lessons learned and victories of every size.

In this webinar, we’ll address how to use the analysis and insights you created using DAP Google Analytics, to take action.

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Tim Lowden

Freddie Blicher

In this talk, we will uncover some of these tricks, and show what we all can do to assure that deceptive design patterns stay out of the sites we build.

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Dan Williams

Ron Bronson

In this workshop, we’ll address how to pull reporting and conduct analysis through the lens of your analytics strategy.

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Tim Lowden

Freddie Blicher

Take this three-hour online workshop to learn how to write and edit in plain language.

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Katherine Spivey

Presidential Innovation Fellows

How Serving in Government Made Me a Better Designer and Product Manager

Working in U.S. government sharpened all of my product skills. Here are four practices that techies in any sector can use to build empathetic, effective products.

Clarice Chan

Sep 08, 2020

In this workshop, we’ll address how to assess your web analytics strategy to ensure you’re pulling the most impactful and relevant data to enrich your analysis and understanding of your website performance.

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Tim Lowden

Freddie Blicher