How to implement 21st Century IDEA
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An introduction to accessibility —An overview of how to design and deliver accessible digital products and services in the federal government
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Writing for understanding —An overview of how to write clear content that follows plain language guidelines.
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How to develop user testing participant agreements —This resource provides sample agreements for securing informed consent from user testing participants.
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How to conduct a usability test —This resource includes a sample script for conducting a usability test, along with recommended best practices for evaluating usability…
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An introduction to domain management —A .gov domain instantly conveys credibility and trustworthiness, and proper domain management practices ensure that your website is secure…
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Checklist of requirements for federal websites and digital services —Links to relevant laws, policies, and regulations for federal agencies.
Digital.gov Communities of Practice
Communicators
Improve written and verbal communication to make government more effective.
Contact Center
Explore methods of service delivery that improve customer experience in government contact centers.
Multilingual
Expand and improve digital content in languages other than English.
Plain Language
Promote the use of plain language to provide better service to the public.
Social Media
Improve social media outreach and performance.
User Experience
Create better user-centered products for the public.
Web Analytics
Make better decisions using web analytics and other optimization strategies.
Web Managers
Create a better online experience for the public alongside government web content managers.
